Regional Head of Business & Technology Solutions (BTS) WCA – Senegal

Regional Head of Business & Technology Solutions (BTS) WCA – Senegal

TITLE: Regional Head of Business enterprise & Know-how Alternatives (BTS) WCA


Spot: Regional Office environment in Senegal or Any nation the place SCI has an business in WCA

Grade: TBC

Agreement Duration: Long lasting

Little one Safeguarding

Degree 3: the publish holder will have contact with small children and/or younger people today possibly commonly (e.g. when a 7 days or much more) or intensively (e.g. 4 days in just one thirty day period or much more or right away) because they function place packages or are browsing region packages or simply because they are dependable for applying the police checking/vetting procedure workers.

Purpose Purpose:

The position holder is accountable for top and driving the shipping of technological know-how companies, small business solutions and environment path to all industry/region office IT personnel and act as the crucial link concerning the locations and their nations and the centre. The role holder will also act as the main Technologies Organization Husband or wife and stage of contact for the Regional Director and senior management workforce together with the Place Directors in just the location to deliver high excellent programmes for youngsters. The role holder is accountable as portion of the World IT Operations team to make sure the procedure of all SCI IT solutions eaten in the region whilst making certain all Regional and Region Places of work comply with IT Standards, Guidelines and Processes as laid out in the SCI Excellent Framework. Supporting Transformation and Undertaking Shipping and delivery staff to support implement any new IT assignments into nations within the location. In the function of a important humanitarian unexpected emergency, the part holder will be envisioned to work outside the house the usual role profile and be capable to change working hours appropriately.

SCOPE OF Purpose:

Reports to: Director of IT International Functions

Dimensions: West & Central Africa (WCA) consisting of 9 international locations in West and Central Africa with an believed 3000 personnel in the area. In the celebration of a significant humanitarian unexpected emergency, the function holder will be envisioned to work exterior the ordinary function profile and be able to differ performing hours appropriately. The scope of the role consists of:

  • To ensure all CO’s supply harmless, protected and powerful IT services.
  • Guarantee companies are complaint with COOM, use proper escalation to CO/RO and Centre IT leadership where by essential to obtain compliance.
  • Performing with the Global IT Leadership in other places to give dependable, scalable IT products and services to all SCI nations around the world & associates that eat shared provider to agreed specifications.
  • Guaranteeing degree 1 and 2 help and maintenance of all operational methods are delivered to SLAs and KPIs to the nations around the world which include user IT equipment these types of as laptops and cellular phones.
  • Technological innovation business lover to Regional and State leaders, with emphasis on assisting them recognize how to use technology to supply higher high-quality programmes for little ones.
  • Productive Oversight of Regional and Place Infrastructure which include telecommunications networks, Subject systems, IT Safety and Data Protection making certain all Co’s are conference the protection normal and fully compliant with all areas of Facts Protection.
  • Guaranteeing new Technological know-how 4 Progress and business enterprise simplification Process Initiatives get the demanded acceptance and T4D Catalogue is retained up to day.
  • Supporting the shipping and delivery of worldwide precedence assignments in the location, in line with any agreed PMO ideas as perfectly as regional projects which are authorised by RD and CIO
  • Engineering and Brand name Advocate, such as talking at Engineering/NGO conferences.

Team immediately reporting to this write-up: 2 immediate reports and dotted line obligation for approximately 9+ nation IT leaders.

Funds tasks: Immediate budgetary duties in the get of $300-400 K per annum, with a broader indirect impact around state IT shell out, approximated at a even further $1000k p.a.

Once-a-year Gross Salary Degree : XOF 32000000 – XOF 37000000 (offer will be based on working experience/inner fairness and economical capacity).


  • To make sure IT throughout the region is delivered in a safe, secure and powerful method.
  • Making certain all COs and ROs comply with the IT Controls as laid out in the State Place of work Functioning Model. The place any threat is identified, hold the RD/CD to account for the shipping of the remediation prepare to agreed timelines.
  • Main a tiny regional IT crew to offer effective oversight, assist and path to the regional & region place of work IT staff members.
  • Make certain Baby safeguarding, particular safety and security and protection of delicate electronic details is foremost in all pursuits.
  • Supporting Global Head of IT Stability & Director of IT World wide Operations to make certain successful Danger Administration & Data Security processes and adherence to IT insurance policies and requirements in the region
  • Ability-making as a result of coaching, education and mentoring the know-how workers in just the areas to repeatedly strengthen their individual and staff efficiency, and remaining updated on IT guidelines, criteria, policies and method.
  • Coordinating IT demands for the duration of crisis functions where expected.
  • Doing the job with every international IT company domain leader (purposes, user units, Enterprise and field systems) to build unique regional and state company strategies and sourcing arrangements, which collectively support provide the over-all SCI IT System.
  • Adhering to global ‘service management framework’, based mostly on ITIL marketplace criteria and applications, with concentration on successful incident, challenge and transform administration throughout centre , regional and state IT personnel
  • Maintaining supplier management system for regional IT suppliers, doing the job with procurement to make sure alignment and adherence to SCI Know-how Bare minimum Prerequisites.

Working experience & Capabilities


  • Substantial expertise of functioning at regional IT leadership level, preferably performing with IT assistance and undertaking shipping and delivery teams
  • Practical experience of running regional IT staff and suppliers
  • Considerable knowledge of implementing IT company administration procedures and resources, in accordance with regarded business requirements these kinds of as ITIL.
  • expertise of functioning in a rapid-paced natural environment with swift turnaround occasions, while providing to the highest expectations
  • evidence of getting operated efficiently in a ‘matrix’ organisation, with world wide, regional and nation primarily based staff members
  • skill to solve advanced provider problems, with a harmony of pragmatism and rigour
  • dedication to Preserve the Children values


  • experience of ‘field operations’ and the IT-similar concerns involved with functioning in remote, inhospitable and insecure environments
  • powerful knowing of/willingness to understand key tendencies in intercontinental and humanitarian advancement and how engineering can and is getting utilised to support these developments


How to implement

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